Returns & Exchanges

At Buyzilla, what you see is what you get. We only deal in 100% original quality product. However, we understand that sometimes you might face sizing issues when you actually wear the product and might want to exchange it. Simply call us at +92 308 8808222 or email us at info@buyzilla.pk and one of our customer experience agents will facilitate your exchange request and ship your desired product to you immediately!

 

Exchange Policy

  1. We facilitate all your exchange requests, regardless of the nature of your issue. You can either return the product at the time of delivery and ask for exchange or you can call us at +92 308 8808222or email us at info@buyzilla.pk and we will gladly facilitate your exchange request
  2. You have to deliver exchanging product through courier service at Light Speed Ventures Private Limited Small Industry Area, Near Fruit & Vegetable Market, Rohi Nala Road, Gajjumattah, Lahore
  3. All products can be exchanged within 7 days of purchase should they meet the exchange criteria
  4. Customer should inform to our CS department within 2-3 days after delivery and the order must be deliver within 5 days in our warehouse after informing.
  5. If the customer is facing a size issue, he/she is bound to exchange his/her to purchase the same product and brand. 
  6. Products will only be exchanged if they are in their original condition. This entails that they are unused, not damaged, all stickers and tags intact and packed in their original packing
  7. If there is a change in your order amount due to the exchange, in cases where the exchange order value is below original order value, the balance amount will be provided to you as store credit. In cases where the exchange order value is above original order value, you can pay at the time of delivery
  8. The complete exchange process will take up to 2-3 days in same city and up to 5-7days in all other cities
  9. All exchanges and returns for products purchased through Buyzilla can only be done through Buyzilla. Exchanges and returns will not be entertained at the purchased brands' retail stores

 

Return Policy

  1. All products can be exchanged within 7 days of purchase should they meet the exchange criteria
  2. You can either return the product at the time of delivery or you can call us at +92 308 8808222or email us at info@buyzilla.pk and we will gladly facilitate your return request
  3. You have to deliver returning product through courier service at Light Speed Ventures Private Limited Small Industry Area, Near Fruit & Vegetable Market, Rohi Nala Road, Gajjumattah, Lahore.
  4. Products will only be returned if they are in their original condition. This entails that they are unused, not damaged, all stickers and tags intact and packed in their original packing
  5. We offer a money-back guarantee on all your orders. Once you return your order, you have the option to either request for a refund or receive store credit which you can use for shopping with us in the future. Refunds can take up to 15 days to process as per bank policy. On the other hand, store credit will be provided to you immediately on return.
  6. Products purchased during sales and/or promotions are not eligible for return or exchange.
  7. All exchanges and returns for products purchased through Buyzilla can only be done through Buyzilla. Exchanges and returns will not be entertained at the purchased brands' retail stores

 Fragrance, Undergarments, Beauty, and Skin care products are not eligible for return or exchange.

 

For more information on Return & Exchange, please call us at +92 308 8808222or email us at info@buyzilla.pk